Refund policy

Credit packs

If you haven't used any credits from a pack, you can ask for a full refund within 14 days of buying it. Once credits from a pack have been used, that pack can't be refunded. Expired credits can't be refunded.

Pro

You can cancel Pro at any time and keep it until the end of the period you have paid for. We don't refund part of a period. If you change your mind after your first Pro payment, you can ask for a full refund within 14 days as long as you haven't used any Pro credits.

Design it for me

If you cancel before we start your design, you get a full refund. Once we have sent you the first version, it can't be refunded; one round of changes by us is included.

Done-for-you orders

You pay after you accept our quote. If we can't deliver your files, you get a full refund. After the final files are delivered, orders can't be refunded, but list changes are free for 7 days, as explained on the pricing page.

Files with our mistakes

If a file is wrong because of a mistake we made, we fix it free of charge, whatever you bought.

How to ask for a refund

Email zavemate@gmail.com from the address you use with Zavemate and tell us what you bought. Refunds go back to the original payment method through Waffo; how long it takes to appear depends on your bank.

Your rights

This policy doesn't limit any rights you have by law.