Terms of service

About these terms

These terms apply when you use zavemate.com, sign in to the self-serve tool, buy credits or Pro, or order files from us. Contact: zavemate@gmail.com.

What we provide

Zavemate makes print-ready digital files (PDF) for name badges, certificates and place cards. We don't print, cut or ship anything.

Your account

You sign in with your email address, so keep access to that email secure. Accounts without an active Pro plan that have not been signed in to for 12 months are deleted, together with their saved designs and uploaded images.

Self-serve tool and credits

Watermarked proofs are free. Downloading final files uses credits: 1 credit for each name. Making a saved design again within 7 days only uses credits for names you added. Credit packs are valid for 12 months from purchase; Pro credits are for the month they are given and don't carry over. Current prices are on the plans page. Until 31 December 2026, every account has a free launch plan.

Payments

Credits, Pro and Design it for me are sold through our reseller Waffo, which is the merchant of record for these payments and handles billing, tax and payment questions; Waffo's own terms also apply to the payment. For done-for-you orders, you pay after you accept our quote.

Pro subscription

Pro renews automatically every month or every year until you cancel. You can cancel at any time; Pro then continues until the end of the period you have paid for.

Your lists, logos and images

You keep all rights to the lists, logos and images you use. You let us use them only to provide the service to you. You confirm that you may use them, and that they are not unlawful, offensive or someone else's work used without permission.

Checking your files

Please check every name on the proof before you download final files or approve an order, and print at 100% / actual size. We are not responsible for printing costs or for mistakes that were visible on a proof you approved.

Our responsibility

If a file is wrong because of a mistake we made, we fix it free of charge. Apart from that, our total responsibility is limited to the amount you paid us for the affected order or plan in the last 12 months, and we are not responsible for indirect losses. Nothing in these terms limits rights you have by law.

Changes

We may improve or change the service and these terms. If a change affects you significantly, we will tell you on this page or by email before it applies.